There have been a number of attempts to clarify and define the dimensions of quality. These dimensions are useful not only in the conceptualisation of quality from the perspective of the provider-client interaction, but also from a systems perspective where contextual factors such as resource availability or country specific laws and regulations need to be taken into account.
The US Institute of Medicine published the Crossing the quality Chasm report (2001) which has been adopted as the basis for the dimensions of quality model. In the following video Donald Berwick, MD, MPP, Former President and CEO, Institute for Healthcare Improvement describes the various dimensions (known as ‘characteristics’) of quality in health care as outlined in the report.
Action: Watch the video, then check your learning:
For more information see:
Institute for Healthcare Improvement
- Institute of Medicine , (2001) Crossing the quality Chasm. A new health system for the 21st century.
- Institute for Healthcare Improvement, (Website) Defining “Quality”: Aiming for a Better Health Care System