Quality improvement can be summed up as:
But ‘who’ takes these necessary actions? Typically, we are talking about health workers, patients and their families, researchers, donors and planners (see Batalden and Davidoff 2007).
What does quality improvement seek to change?
- Better impact – expressed for example, as reduction in mortality.
- Better outcomes e.g. performance of the health system.
- Better outputs e.g. increased use of services, improved motivation of providers.
- Batalden PB and Davidoff F , (2007) What is “quality improvement” and how can it transform healthcare?
- Donabedian, A., (2003) An introduction to quality assurance in health care